Return & Exchange Policy
No refunds for change of mind.
Gladly exchange items within 14 days.
An exchange or credit note for full priced items will be provided only where:
– Merchandise is in a saleable condition along with original packaging and all tags attached
– Merchandise is not worn, damaged, altered or washed
– Merchandise is wrongly described
– Merchandise is different to the item ordered
If you wish to make an exchange the extra shipping charges will be at your own cost.
SALE items (including promotional sales), lingerie, swimwear, hosiery, jewellery, hats, accessories or lay-by items cannot be returned/exchanged/refunded, unless deemed faulty.
How to return an item:
Email firstname.lastname@example.org to request a Return Authorisation number (RA) and send back the item/s within 7 days to the following address
495 Hume Hwy
Yagoona NSW 2199
Display RA number on the outside of your return.
Send items back via registered post, signature on delivery and a tracking number included, this is proof that items have been sent back within the 7 days.
Please call us on 02 8730 8115 if you need prompt assistance.
We will provide you with a repaired item, replaced item, credit note or refund will be offered for all items where:
– Merchandise is received in a damaged condition
– Merchandise is faulty
Please note items that have been damaged from wear and tear are not considered to be faulty.