Returns & Exchanges

Returns & Exchanges

  • We don't offer refunds for change of mind.
  • Full-priced items can be exchanged, or returned for a credit note, within 14 days of receiving your order.
  • Items must be unworn, unwashed, undamaged and unaltered, in saleable condition, with original packaging and all tags attached.
  • Sale and promotional items, lingerie, swimwear, head scarves, hosiery, jewellery, hats, accessories, lay-by items and gift cards can't be returned or exchanged unless faulty.
  • Return and exchange shipping is at the customer's cost. International customers also cover any duties or taxes on returns.

Faulty or incorrect items

If your item arrives faulty or damaged, or isn't what you ordered, we'll offer a repair, replacement, credit note or refund. Damage from normal wear and tear isn't considered a fault.

How to return or exchange

Contact us within 14 days on 0404 054 222 or at management@designergalerie.com.au and we'll guide you through it. Returns are sent to: Designer Galerie, 495 Hume Hwy, Yagoona NSW 2199.

Nothing in this policy limits your rights under the Australian Consumer Law.