Return & Exchange Policy
No refunds for change of mind.
No exchange for men's & ladies swimwear & head scarves.
Gladly exchange items within 14 days.
An exchange or credit note for full priced items will be provided only where:
– Merchandise is in a saleable condition along with original packaging and all tags attached
– Merchandise is not worn, damaged, altered or washed
– Merchandise is wrongly described
– Merchandise is different to the item ordered
If you wish to make an exchange the extra shipping charges will be at your own cost.
SALE items (including promotional sales), lingerie, mens & ladies swimwear, head scarves, hosiery, jewellery, hats, accessories or lay-by items cannot be returned/exchanged/refunded, unless deemed faulty.
We will provide you with a repaired item, replaced item, credit note or refund will be offered for all items where:
– Merchandise is received in a damaged condition
– Merchandise is faulty
Please note items that have been damaged from wear and tear are not considered to be faulty.
HOW TO RETURN AN ITEM
Please call us on 0404 054 222 & one of our friendly staff will assist you.